This Privacy Policy ("Policy") describes how NETWORK WISE SOLUTIONS LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website (www.networkwises.com) (the "Site") and our services (collectively, the "Services").
This Policy complies with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. state and federal privacy laws. It also outlines your privacy rights and how you can exercise them.
1. Information We Collect
We collect personal information that identifies, relates to, describes, or could be linked to you ("Personal Information") in the following categories, as required by the CCPA/CPRA:
The categories of Personal Information we collect include: Identifiers (name, email address, phone number, physical address, IP address, cookie IDs, etc.), Commercial Information (purchase history, service usage details, payment information (if applicable), etc.), Internet/Network Activity (browsing history, pages visited, clickstream data, device information, etc.), Geolocation Data (approximate location based on IP address), Professional/Employment Information (job application details, resume, work history (if applicable), etc.), and Sensitive Personal Information (account passwords, security question answers (to the extent permitted by law), etc.).
The sources from which we collect Personal Information include: Direct interactions (provided by you personally, such as account creation, form submissions, etc.), Automated technologies (automatically collected through cookies, web beacons, analytics tools (e.g., Google Analytics)), and Third parties (service providers (e.g., payment processors, analytics providers), business partners (if applicable)).
2. How We Use Your Personal Information
Pursuant to the requirements of the CCPA/CPRA, we use your Personal Information for the following business purposes: Service Delivery (providing and maintaining our Services, processing transactions, and delivering the products or services you request), Account Management (creating and managing your account, verifying your identity, and providing customer support), Communication (responding to your inquiries, sending important updates (e.g., service changes, security alerts), and providing marketing communications (if you have opted in)), Analytics & Optimization (improving our Site and Services, analyzing user behavior, and troubleshooting issues), Security & Compliance (protecting against fraud, unauthorized access, and other illegal activities; complying with legal obligations (e.g., tax, regulatory requirements)), and Recruitment (if applicable, evaluating job applications and facilitating the hiring process).
We will not sell or share your Personal Information for monetary or other valuable consideration (as defined by the CCPA/CPRA) without your explicit consent.
3. Sharing of Personal Information
We may disclose your Personal Information to third parties for the business purposes outlined in Section 2, including: Service Providers (third-party vendors that assist us with Site hosting, payment processing, analytics, customer support, and IT services, such as Amazon Web Services (AWS), Stripe, Google, etc.). These providers are contractually obligated to protect your Personal Information and use it only for the purposes we specify; Business Partners (with your consent, to provide joint services or promotions (if applicable)); and Legal Requirements (to comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas) or to protect our rights, property, or safety).
We will not disclose your Personal Information to third parties for their own independent marketing purposes without your prior opt-in consent.
4. Your Privacy Rights
Under the CCPA/CPRA, you have the following rights regarding your Personal Information. We will respond to verifiable requests within the timeframes required by law (typically 45 days, extendable by 90 days for complex requests).
Right to Know: You have the right to request: the categories of Personal Information we have collected about you in the past 12 months; the specific pieces of Personal Information we have collected about you; the sources from which we collected your Personal Information; the business purposes for which we used or disclosed your Personal Information; and the categories of third parties to whom we disclosed your Personal Information.
Right to Delete: You have the right to request the deletion of your Personal Information that we have collected, subject to exceptions (e.g., if we need to retain it to comply with legal obligations, complete a transaction, or detect fraud).
Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your Personal Information for valuable consideration. We provide a "Do Not Sell or Share My Personal Information" link on our Site homepage to facilitate this request.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights (e.g., by denying services, charging different prices, or providing different levels of service).
How to Submit a Request: To exercise your rights, please contact us via the following method: Email: [email protected]
Please provide sufficient information to verify your identity (e.g., full name, email address associated with your account). We may request additional information to confirm your identity and process your request.
5. Data Security
We implement reasonable and appropriate security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include: encryption of sensitive data (e.g., passwords, payment information), access controls and authentication protocols, regular security audits and vulnerability assessments, and employee training on data protection.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your Personal Information.
6. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The retention period varies by category of Personal Information: Account Information: Retained until you close your account or request deletion, plus 7 years for tax/regulatory compliance; Transaction Data: Retained for 7 years for billing and legal purposes; Analytics Data: Retained for 12 months, then anonymized.
7. Children's Privacy
Our Services are not directed to children under 12 years of age. We do not knowingly collect Personal Information from children under 12. If we become aware that we have collected Personal Information from a child under 12, we will delete it promptly.
8. Your Choices and Rights
Cookie Preferences: You can manage your cookie preferences through your browser settings or our cookie consent banner on the Site. Disabling cookies may limit your ability to use certain features of the Site.
Marketing Communications: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Opting out will not affect non-marketing communications (e.g., service updates).
9. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Policy on the Site with the "Last Updated" date. Your continued use of the Site or Services after the effective date of the updated Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us via the following method: Email: [email protected];
